http://www.thebostonchannel.com/news/5098058/detail.html?rss=bos&psp=news
No wonder workplaces are more stressed out, if the simple act of getting to work across the country starts the daily decline of bad moods. If people are starting their days like this, no wonder customer service has faltered in recent years (so it seems to me--- would you please serve my wife first in a restaurant!?) If people start the day off on the wrong foot, end it similarity, then a project deadline is thrown for a loop, is any wonder that more IT project fail?
Think about it; it feels like people are more and more stressed than ever before. This article points it out. Now combine rude behavior when we are supposed to be relaxing, and you have little (if any) escape for stress. That is going to affect your performance at work. Good IT demands critical thinking skills, the energy and desire to “dig deeper” into a problem, and the patience to let issues get sorted. When you are stressed, you aren't going to ask as many questions because a) you don't have the energy to (and don't want to deal with the consequences of those questions today), and b) you aren't in the right mind to think of the question.
Poor and changing requirements are often cited as the top reasons IT project fail. Better IT processes won't help if your day starts with road rage and ends with a non-relaxing dinner.
So, how do we fix it? Maybe by having more positive role models on TV and in our national leadership, not allowing liars and cheaters to get away with their deeds, refocusing attention on our personal lives and not entirely on work, and not living in fear of everyone and everything would be a start. Best start is to top watching TV and Vote.